{"id":270310,"date":"2026-03-22T18:46:42","date_gmt":"2026-03-22T23:46:42","guid":{"rendered":"https:\/\/langcom.org\/?page_id=270310"},"modified":"2026-03-22T21:14:56","modified_gmt":"2026-03-23T02:14:56","slug":"%e7%b4%a2%e8%b5%94%e4%b9%a6","status":"publish","type":"page","link":"https:\/\/langcom.cl\/zh\/libro-de-reclamaciones\/","title":{"rendered":"\u5eb7\u590d\u4e66"},"content":{"rendered":"<div class=\"et_pb_section_0 et_pb_section et_section_regular et_flex_section\">\n<div class=\"et_pb_row_0 et_pb_row et_flex_row\">\n<div class=\"et_pb_column_0 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_code_0 et_pb_code et_pb_module\"><div class=\"et_pb_code_inner\">    <div id=\"lrv-wrapper\">\n\n        <div class=\"lrv-header\">\n            <div class=\"lrv-seal\">\n                <svg viewbox=\"0 0 100 100\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                    <circle cx=\"50\" cy=\"50\" r=\"48\" fill=\"#c0392b\" stroke=\"#fff\" stroke-width=\"2\"\/>\n                    <circle cx=\"50\" cy=\"50\" r=\"40\" fill=\"none\" stroke=\"rgba(255,255,255,.5)\" stroke-width=\"1\"\/>\n                    <rect x=\"18\" y=\"34\" width=\"64\" height=\"7\" rx=\"2\" fill=\"#fff\"\/>\n                    <rect x=\"22\" y=\"44\" width=\"56\" height=\"4\" rx=\"1\" fill=\"rgba(255,255,255,.7)\"\/>\n                    <rect x=\"22\" y=\"51\" width=\"40\" height=\"4\" rx=\"1\" fill=\"rgba(255,255,255,.7)\"\/>\n                    <rect x=\"22\" y=\"58\" width=\"50\" height=\"4\" rx=\"1\" fill=\"rgba(255,255,255,.7)\"\/>\n                    <rect x=\"22\" y=\"65\" width=\"33\" height=\"4\" rx=\"1\" fill=\"rgba(255,255,255,.7)\"\/>\n                    <text x=\"50\" y=\"30\" text-anchor=\"middle\" fill=\"#fff\" font-family=\"Arial,sans-serif\" font-size=\"8\" font-weight=\"bold\">\u56fe\u4e66\u9986<\/text>\n                    <text x=\"50\" y=\"39.5\" text-anchor=\"middle\" fill=\"#c0392b\" font-family=\"Arial,sans-serif\" font-size=\"7\" font-weight=\"bold\">\u56de\u6536<\/text>\n                <\/svg>\n            <\/div>\n            <div class=\"lrv-header-text\">\n                <h2>\u865a\u62df\u7d22\u8d54\u4e66<\/h2>\n                <p>\u9075\u5b88\u7b2c 29571 \u53f7\u300a\u6d88\u8d39\u8005\u4fdd\u62a4\u548c\u7ef4\u6743\u6cd5\u300b\u3002<\/p>\n                <p style=\"font-size:.78rem;opacity:.75;margin-top:4px;\">El proveedor deber\u00e1 dar respuesta en un plazo no mayor de 30 d\u00edas calendario.<\/p>\n            <\/div>\n        <\/div>\n\n        <div class=\"lrv-aviso\">\n            <strong>AVISO LEGAL\uff1a<\/strong> La formulaci\u00f3n de un reclamo no impide acudir a otras v\u00edas de soluci\u00f3n de controversias ni es requisito previo para interponer una denuncia ante el INDECOPI.\u4f9b\u5e94\u5546\u6709\u4ee5\u4e0b\u671f\u9650 <strong>30 \u5929\u65e5\u5386<\/strong> para dar respuesta.INDECOPI\uff1a <strong>224-7777\uff08\u5229\u9a6c\uff09 | 0-800-4-4040\uff08\u5404\u7701\u514d\u8d39\u7535\u8bdd\uff09<\/strong>.\n        <\/div>\n\n        <div id=\"lrv-form-wrap\" class=\"lrv-card\">\n            <div id=\"lrv-error-msg\" class=\"lrv-msg error\"><\/div>\n\n            <form id=\"lrv-form\" method=\"post\" novalidate action=\"\">\n\n                <!-- HONEYPOT: hidden from humans, bots fill it and get silently rejected -->\n                <div class=\"lrv-hp\" aria-hidden=\"true\">\n                    <label for=\"lrv_website\">\u672a\u5b8c\u6210<\/label>\n                    <input type=\"text\" id=\"lrv_website\" name=\"lrv_website\" tabindex=\"-1\" autocomplete=\"off\" value=\"\">\n                <\/div>\n\n                <!-- 1. Datos del proveedor -->\n                <div class=\"lrv-section-title\">\n                    <svg fill=\"none\" viewbox=\"0 0 24 24\" stroke=\"currentColor\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M19 21V5a2 2 0 00-2-2H7a2 2 0 00-2 2v16m14 0h2m-2 0h-5m-9 0H3m2 0h5M9 7h1m-1 4h1m4-4h1m-1 4h1m-2 8v-4a1 1 0 011-1h2a1 1 0 011 1v4m-6 0h4\"\/><\/svg>\n                    1.\u8bc1\u660e\u4eba\u6570\u636e\n                <\/div>\n                <div class=\"lrv-proveedor-box\">\n                    <strong>Raz\u00f3n Social\uff1a<\/strong> Asociaci\u00f3n Educativa, T\u00e9cnica y Tecnol\u00f3gica Langcom | \u6559\u80b2\u3001\u6280\u672f\u548c\u79d1\u6280\u534f\u4f1a&nbsp;\n                    <strong>RUC\uff1a<\/strong> 20xxxxxxxxxx |&nbsp;\n                    <strong>Direcci\u00f3n\uff1a<\/strong> Jr.V\u00edctor Cordero 826, Bel\u00e9n, Huaraz, Ancash, Per\u00fa | \u00fa&nbsp;\n                    <strong>\u7f51\u7edc\uff1a<\/strong> https:\/\/langcom.edu.pe                <\/div>\n\n                <!-- 2. Datos del consumidor -->\n                <div class=\"lrv-section-title\">\n                    <svg fill=\"none\" viewbox=\"0 0 24 24\" stroke=\"currentColor\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M16 7a4 4 0 11-8 0 4 4 0 018 0zM12 14a7 7 0 00-7 7h14a7 7 0 00-7-7z\"\/><\/svg>\n                    2.\u6d88\u8d39\u8005\u6570\u636e \/ Reclamante\n                <\/div>\n                <div class=\"lrv-grid-2\">\n                    <div class=\"lrv-field\">\n                        <label for=\"lrv_nombres\">\u540d\u79f0 <span class=\"req\">*<\/span><\/label>\n                        <input type=\"text\" id=\"lrv_nombres\" name=\"nombres\" placeholder=\"\u59d3\u540d\" required maxlength=\"100\">\n                    <\/div>\n                    <div class=\"lrv-field\">\n                        <label for=\"lrv_apellidos\">\u59d3\u6c0f <span class=\"req\">*<\/span><\/label>\n                        <input type=\"text\" id=\"lrv_apellidos\" name=\"apellidos\" placeholder=\"\u59d3\u540d\" required maxlength=\"100\">\n                    <\/div>\n                <\/div>\n                <div class=\"lrv-grid-3\" style=\"margin-top:16px\">\n                    <div class=\"lrv-field\">\n                        <label for=\"lrv_tipo_doc\">\u6587\u4ef6\u7c7b\u578b <span class=\"req\">*<\/span><\/label>\n                        <select id=\"lrv_tipo_doc\" name=\"tipo_doc\" required>\n                            <option value=\"\">\u9009\u62e9...<\/option>\n                            <option value=\"DNI\">DNI<\/option>\n                            <option value=\"CE\">\u5916\u7c4d\u5361\u5185<\/option>\n                            <option value=\"Pasaporte\">\u5228\u51b0<\/option>\n                            <option value=\"RUC\">RUC<\/option>\n                        <\/select>\n                    <\/div>\n                    <div class=\"lrv-field\">\n                        <label for=\"lrv_num_doc\">\u6587\u4ef6\u7f16\u53f7 <span class=\"req\">*<\/span><\/label>\n                        <input type=\"text\" id=\"lrv_num_doc\" name=\"num_doc\" placeholder=\"\u7f16\u53f7\" required maxlength=\"20\">\n                    <\/div>\n                    <div class=\"lrv-field\">\n                        <label for=\"lrv_telefono\">\u7535\u8bdd\/\u624b\u673a <span class=\"req\">*<\/span><\/label>\n                        <input type=\"tel\" id=\"lrv_telefono\" name=\"telefono\" placeholder=\"Ej. 999 123 456\" required maxlength=\"25\">\n                    <\/div>\n                <\/div>\n                <div class=\"lrv-grid-2\" style=\"margin-top:16px\">\n                    <div class=\"lrv-field\">\n                        <label for=\"lrv_email\">\u7535\u5b50\u90ae\u4ef6 <span class=\"req\">*<\/span><\/label>\n                        <input type=\"email\" id=\"lrv_email\" name=\"email\" placeholder=\"correo@ejemplo.com\" required maxlength=\"120\">\n                        <span class=\"lrv-hint\">\u901a\u8fc7\u6b64\u90ae\u4ef6\u63a5\u6536\u786e\u8ba4\u4fe1\u606f<\/span>\n                    <\/div>\n                    <div class=\"lrv-field\">\n                        <label for=\"lrv_domicilio\">\u4f4f\u6240 <span class=\"req\">*<\/span><\/label>\n                        <input type=\"text\" id=\"lrv_domicilio\" name=\"domicilio\" placeholder=\"\u5730\u533a\u3001\u57ce\u5e02\u3001\u90e8\u95e8\" required maxlength=\"250\">\n                    <\/div>\n                <\/div>\n\n                <!-- 3. Bien contratado -->\n                <div class=\"lrv-section-title\">\n                    <svg fill=\"none\" viewbox=\"0 0 24 24\" stroke=\"currentColor\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M20 7l-8-4-8 4m16 0l-8 4m8-4v10l-8 4m0-10L4 7m8 4v10M4 7v10l8 4\"\/><\/svg>\n                    3.\u786e\u5b9a\u7b7e\u7ea6\u7269\u54c1\n                <\/div>\n                <div class=\"lrv-grid-3\">\n                    <div class=\"lrv-field\">\n                        <label for=\"lrv_tipo_bien\">\u578b\u53f7 <span class=\"req\">*<\/span><\/label>\n                        <select id=\"lrv_tipo_bien\" name=\"tipo_bien\" required>\n                            <option value=\"\">\u9009\u62e9...<\/option>\n                            <option value=\"Servicio\">\u670d\u52a1<\/option>\n                            <option value=\"Producto\">\u4ea7\u54c1<\/option>\n                        <\/select>\n                    <\/div>\n                    <div class=\"lrv-field\">\n                        <label for=\"lrv_monto\">Monto reclamado (S\/.)<\/label>\n                        <input type=\"number\" id=\"lrv_monto\" name=\"monto\" placeholder=\"0.00\" min=\"0\" step=\"0.01\">\n                    <\/div>\n                    <div class=\"lrv-field\">\n                        <label for=\"lrv_num_pedido\">\u8ba2\u5355\/\u5408\u540c\u7f16\u53f7<\/label>\n                        <input type=\"text\" id=\"lrv_num_pedido\" name=\"num_pedido\" placeholder=\"\u53ef\u9009\" maxlength=\"80\">\n                    <\/div>\n                <\/div>\n                <div class=\"lrv-field\" style=\"margin-top:16px\">\n                    <label for=\"lrv_desc_bien\">\u7b7e\u7ea6\u4ea7\u54c1\u6216\u670d\u52a1\u8bf4\u660e <span class=\"req\">*<\/span><\/label>\n                    <textarea id=\"lrv_desc_bien\" name=\"desc_bien\" placeholder=\"Describa el producto o servicio contratado...\" required><\/textarea>\n                <\/div>\n\n                <!-- 4. Tipo de reclamo -->\n                <div class=\"lrv-section-title\">\n                    <svg fill=\"none\" viewbox=\"0 0 24 24\" stroke=\"currentColor\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M12 9v2m0 4h.01m-6.938 4h13.856c1.54 0 2.502-1.667 1.732-3L13.732 4c-.77-1.333-2.694-1.333-3.464 0L3.34 16c-.77 1.333.192 3 1.732 3z\"\/><\/svg>\n                    4.\u56de\u6536\u7c7b\u578b\n                <\/div>\n                <div class=\"lrv-radio-group\">\n                    <label class=\"lrv-radio-option\">\n                        <input type=\"radio\" name=\"tipo_reclamo\" value=\"reclamo\" required>\n                        <span class=\"lrv-radio-dot\"><\/span>\n                        <span class=\"lrv-radio-text\">\n                            <strong>\ud83d\udd34 Reclamo<\/strong>\n                            <small>\u4e0e\u4ea7\u54c1\u6216\u670d\u52a1\u6709\u5173\u7684\u4e0d\u7b26\u5408\u9879\uff08\u8d28\u91cf\u3001\u65e0\u7f3a\u9677\u3001\u4ef7\u683c\u7b49\uff09\u3002.<\/small>\n                        <\/span>\n                    <\/label>\n                    <label class=\"lrv-radio-option\">\n                        <input type=\"radio\" name=\"tipo_reclamo\" value=\"queja\" required>\n                        <span class=\"lrv-radio-dot\"><\/span>\n                        <span class=\"lrv-radio-text\">\n                            <strong>\ud83d\udfe0 Queja<\/strong>\n                            <small>\u5bf9\u7528\u6237\u670d\u52a1\u7684\u6076\u610f\u6216\u4e0d\u6ee1\uff0c\u4f46\u4e0d\u76f4\u63a5\u5f71\u54cd\u4ea7\u54c1\u6216\u670d\u52a1\u3002.<\/small>\n                        <\/span>\n                    <\/label>\n                <\/div>\n\n                <!-- 5. Detalle -->\n                <div class=\"lrv-section-title\">\n                    <svg fill=\"none\" viewbox=\"0 0 24 24\" stroke=\"currentColor\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M9 12h6m-6 4h6m2 5H7a2 2 0 01-2-2V5a2 2 0 012-2h5.586a1 1 0 01.707.293l5.414 5.414a1 1 0 01.293.707V19a2 2 0 01-2 2z\"\/><\/svg>\n                    5.Reclamo \/ Queja \u7684\u7ec6\u8282\n                <\/div>\n                <div class=\"lrv-field\">\n                    <label for=\"lrv_detalle\">\u8be6\u7ec6\u63cf\u8ff0 <span class=\"req\">*<\/span><\/label>\n                    <textarea id=\"lrv_detalle\" name=\"detalle\" rows=\"6\" placeholder=\"\u8be6\u7ec6\u63cf\u8ff0\u5f15\u8d77\u7d22\u8d54\u6216\u6295\u8bc9\u7684\u539f\u56e0\uff0c\u6ce8\u660e\u53d1\u751f\u65f6\u95f4\" required><\/textarea>\n                <\/div>\n                <div class=\"lrv-field\" style=\"margin-top:16px\">\n                    <label for=\"lrv_pedido\">\u6d88\u8d39\u8005\u8ba2\u5355 <span class=\"req\">*<\/span><\/label>\n                    <textarea id=\"lrv_pedido\" name=\"pedido\" rows=\"3\" placeholder=\"Indique qu\u00e9 soluci\u00f3n o acci\u00f3n espera por parte del proveedor...\" required><\/textarea>\n                <\/div>\n\n                <!-- 6. Firma electr\u00f3nica -->\n                <div class=\"lrv-section-title\" style=\"margin-top:28px\">\n                    <svg fill=\"none\" viewbox=\"0 0 24 24\" stroke=\"currentColor\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M15.232 5.232l3.536 3.536m-2.036-5.036a2.5 2.5 0 113.536 3.536L6.5 21.036H3v-3.572L16.732 3.732z\"\/><\/svg>\n                    6.Firma Electr\u00f3nica\n                <\/div>\n                <div class=\"lrv-firma\" id=\"lrv-firma-wrap\">\n                    <input type=\"checkbox\" id=\"lrv_firma\" name=\"firma\" value=\"1\" required>\n                    <label for=\"lrv_firma\">\n                        \u58f0\u660e\u6240\u63d0\u4f9b\u7684\u4fe1\u606f\u771f\u5b9e\u3001\u6b63\u786e\uff0c\u5e76\u4e14\u662f\u6210\u5e74\u4eba\u3002Acepto que Asociaci\u00f3n Educativa, T\u00e9cnica y Tecnol\u00f3gica Langcom utilice mis datos de contacto \u00fanicamente para dar respuesta a la presente reclamaci\u00f3n, conforme a la <strong>\u7b2c 29733 \u53f7\u6cd5\u5f8b--\u300a\u4e2a\u4eba\u6570\u636e\u4fdd\u62a4\u6cd5<\/strong>. .Entiendo que la presentaci\u00f3n de este reclamo no constituye una denuncia ante el INDECOPI.\n                    <\/label>\n                <\/div>\n\n                <div class=\"lrv-submit-wrap\">\n                    <button type=\"submit\" class=\"lrv-btn-submit\">\ud83d\udce9 \u53d1\u9001\u56de\u590d\/\u8bf7\u6c42<\/button>\n                    <p style=\"font-size:.77rem;color:#888;margin-top:10px;\">\u60a8\u7684\u7d22\u8d54\u5c06\u88ab\u767b\u8bb0\uff0c\u5e76\u5c06\u6536\u5230\u4e00\u4e2a\u7535\u5b50\u8ddf\u8e2a\u53f7\u7801\u3002.<\/p>\n                <\/div>\n\n            <input type=\"hidden\" name=\"trp-form-language\" value=\"zh\"\/><\/form>\n        <\/div>\n\n        <!-- Success receipt -->\n        <div id=\"lrv-receipt\" class=\"lrv-receipt\">\n            <div class=\"lrv-receipt-icon\">\u2705<\/div>\n            <h3>\u5df2\u6ce8\u518c\uff01<\/h3>\n            <p>Su n\u00famero de reclamo es\uff1a<\/p>\n            <div class=\"lrv-nr\" id=\"lrv-receipt-number\">\u2014<\/div>\n            <p>Hemos enviado una confirmaci\u00f3n a <strong id=\"lrv-receipt-email\"><\/strong><\/p>\n            <p style=\"margin-top:16px;color:#777;\">\n                \u4f9b\u5e94\u5546\u6709\u4ee5\u4e0b\u671f\u9650 <strong>30 \u5929\u65e5\u5386<\/strong> para dar respuesta.<br>\n                \u4fdd\u7559\u60a8\u7684\u7d22\u8d54\u53f7\u7801\uff0c\u4ee5\u4fbf\u8fdb\u884c\u540e\u7eed\u5904\u7406\u3002.\n            <\/p>\n            <p style=\"margin-top:12px;font-size:.8rem;color:#aaa;\">\n                \u5982\u679c\u5728\u6307\u5b9a\u671f\u9650\u5185\u672a\u6536\u5230\u7b54\u590d\uff0c\u53ef\u8054\u7cfb <strong>INDECOPI<\/strong><br>\n                Tel.224-7777\uff08\u5229\u9a6c\uff09\/ 0-800-4-4040\uff08\u5404\u7701\uff0c\u514d\u8d39\uff09\n            <\/p>\n        <\/div>\n\n    <\/div>\n    <\/div><\/div>\n\n<div class=\"et_pb_text_0 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><h6 _ngcontent-urf-c39=\"\" class=\"title-notas\">\u5907\u6ce8<\/h6>\n<ul _ngcontent-urf-c39=\"\">\n<li _ngcontent-urf-c39=\"\">\u8be5\u5185\u5bb9\u7b26\u5408\u7b2c 011-2011-PCM \u53f7\u6700\u9ad8\u6555\u4ee4\u7b2c 5 \u6761\u7684\u89c4\u5b9a\uff0c\u5373 Reclamaciones \u624b\u518c\u6761\u4f8b\uff0c\u8be5\u6761\u4f8b\u89c4\u5b9a\u4e86 Reclamaciones \u624b\u518c\u7684\u6700\u4f4e\u4e49\u52a1\u5185\u5bb9\u3002.<\/li>\n<li _ngcontent-urf-c39=\"\">El proveedor debe dar respuesta al reclamo o queja en un plazo no mayor a quince (30) d\u00edas h\u00e1biles, el cual es improrrogable.<\/li>\n<li _ngcontent-urf-c39=\"\">\u5bf9\u672c\u7533\u8bc9\u6216\u6295\u8bc9\u7684\u7b54\u590d\u5c06\u901a\u8fc7\u7535\u5b50\u90ae\u4ef6\u53d1\u9001\u81f3\u60a8\u5728\u672c\u7533\u8bc9\u51fd\u4e2d\u6307\u5b9a\u7684\u5730\u5740\u3002.<\/li>\n<li _ngcontent-urf-c39=\"\">\u5982\u679c\u60a8\u5e0c\u671b\u5c06\u7b54\u590d\u53d1\u9001\u5230\u60a8\u7684\u4f4f\u6240\uff0c\u8bf7\u5728\u7d22\u8d54\u6216\u6295\u8bc9\u8be6\u60c5\u4e2d\u8bf4\u660e\u3002.<\/li>\n<li _ngcontent-urf-c39=\"\">Se le informa que los datos personales que brinde a trav\u00e9s del presente formulario ser\u00e1n utilizados de manera exclusiva para atender el reclamo o queja registre en el libro de reclamaciones.<\/li>\n<li _ngcontent-urf-c39=\"\">(*) Campos obligatorios<\/li>\n<\/ul>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"bwfblock_default_font":"","footnotes":""},"class_list":["post-270310","page","type-page","status-publish","hentry"],"dsm_author":{"name":"\u52b3\u5c14-\u9a6c\u5409\u5c3c\u4e9a","avatar_url":"https:\/\/cdn.langcom.org\/wp-content\/uploads\/2025\/12\/05230615\/303384a9f021d0f1af05a5f3e1bfaa0b.png","archive_link":"https:\/\/langcom.cl\/zh\/author\/langcom\/","biodata":""},"dsm_categories":[],"dsm_attachment_categories":[],"dsm_featured_image":null,"dsm_comment_count":0,"_links":{"self":[{"href":"https:\/\/langcom.cl\/zh\/wp-json\/wp\/v2\/pages\/270310","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/langcom.cl\/zh\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/langcom.cl\/zh\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/langcom.cl\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/langcom.cl\/zh\/wp-json\/wp\/v2\/comments?post=270310"}],"version-history":[{"count":0,"href":"https:\/\/langcom.cl\/zh\/wp-json\/wp\/v2\/pages\/270310\/revisions"}],"wp:attachment":[{"href":"https:\/\/langcom.cl\/zh\/wp-json\/wp\/v2\/media?parent=270310"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}